how to cancel sandals reservation

7.2 Full and final payment must be received at least 90 days prior to Arrival date unless otherwise noted. A cot or rollaway bed is on a request basis only and we cannot guarantee these at the time of booking. Any airline concerned may however provide refreshments etc. An approved ESTA is not a guaranteed entry, but is a prerequisite to travel to the United States by air or sea. These terms and conditions may differ with regards to how they apply to accommodation only holidays and package holidays. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. Failing to follow the proper procedure could see you lose your hard-earned money. The US have a compulsory online registration under the Electronic System for Travel Authorisation scheme, known as ESTA, which contains the same information as the I-94W form previously handed out on board aircraft which a passenger was required to complete and present to US immigration. We shall not be liable to pay compensation to you in connection with your holiday booking in the circumstances described in the remainder of this paragraph 11.2. It is a condition of booking that you and all members of your party provide certain information that may be sent to governmental authorities, border control and security agencies for the purpose of security and counter terrorism. (c) Over-the-Water Suites/Villas & Over-the-Water Bungalows require a $1,000 NON-REFUNDABLE deposit per room and is non-transferable to a lower category room. Outside this time limit arbitration under the scheme may still be available if we agree, although the ABTA Code of Conduct (referred to above) does not require such agreement. TERMS & CONDITIONSLast Updated: December 1, 2022 IMPORTANT: THESE TERMS AND CONDITIONS (THESE "TERMS") APPLY IN RELATION FOR HOTEL ACCOMMODATIONS, AMENITIES, TRANSPORTATION, AND OTHER PRODUCTS OR SERVICES PROVIDED FOR YOU AND ANYONE TRAVELING WITH OR THROUGH YOU INCLUDING WITHOUT LIMITATION ALL MINOR CHILDREN, FORMING PART OF THE GUEST'S (GUESTS') PARTY (COLLECTIVELY AND INDIVIDUALLY "GUEST(S)"). And those who cancel less than four days . If the alternative holiday is of a lower quality or cost, you may be entitled to a price reduction. The form asks if you prefer an email or a phone call back. If the captain of your flight or any of the cabin crew or ground staff believe that you could be disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, or disembark you from an aircraft. You and we both agree to submit to the exclusive jurisdiction of the English courts. groups direct line 1-800-327-1991 (EXT 6172). Your passport must be valid for six months beyond the duration of your stay and visas may be required. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years, applicable to Beaches Resorts only) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require. Our agreement with you is set out in the Terms, which sets out what you can expect from us when you buy a package holiday or accommodation only via the Website or through our contact centre. If you decide to reject the price increase and terminate your holiday with a full refund, you may also be entitled to compensation in accordance with section 11 below. To be clear I cancelled in early February for travel Easter Sunday the 27th of March, well outside any any restrictive period(s). If the price is higher, we will contact you for instructions or reject your booking (at our sole discretion) and notify you of this so that you can decide what you would like to do. Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. The cancellation charges outlined above are liquidated damages and not a penalty. It is the party leaders responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. Many cities and hotels change and develop constantly. 65% off offer and $1,000 instant credit is valid at Sandals Royal Barbados, Sandals Grenada, Sandals Emerald Bay Exuma, and Sandals Royal Bahamian. In that case, your only right will be to seek a price reduction or compensation in accordance with section 11.2 below. Limited-Time Online Offer: 30,000 Bonus Points. Bookings are 100% non-refundable after the full payment due date as follows:bo, full payment is due, and non-refundable, by, 18th February 2023 and 24th February 2023, 18th November 2023 and 24th November 2023, 21st December 2023 and 31st December 2023, 700 (800) non-refundable as of 1st May 2023, 17th February 2024 and 23th February 2024, 23rd November 2024 and 29th November 2024, 21st December 2024 and 31st December 2024, 700 (800) non-refundable as of 1st May 2024, 15th February 2025 and 21st February 2025, 22nd November 2025 and 28th November 2025, 21st December 2025 and 31st December 2025, 700 (800) non-refundable as of 1st May 2025. We do check the information regularly and we will endeavour to tell you of any known changes or errors when you book. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer (you) in respect of costs. If you do reject the alternative arrangements, or if we are not able to offer them, then you may, where appropriate, be entitled to a price reduction and/or compensation in accordance with section 11.2 below. We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Please call the Disney Cruise Line Contact Center at (800) 951-3532 for assistance with reservations that have been paid in full, made with a Future Cruise Credit, or booked under a restricted rate or the Concierge category. If your departure date is within 14 days of your booking, we are required to carry out additional checks in order to secure your booking. In the event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as is legally required by the Denied Boarding Regulations (see below). We hope that we will not have to make any change to your holiday but, because your holidays are planned many months in advance, we sometimes do need to make changes. For instance, if you paid by card, refunds will be credited to this same card. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. The company doesn't provide a cancellation email address, and there are no cancellation FAQs on its website. However, sometimes you just want to contact the Sandals resort directly. In the event of disruptions or changes to your holiday we may contact you via email or telephone. Once the booking is made, we will supply you with a written copy of the booking confirmation which, together with the Terms, forms part of the Agreement made between us and you and which confirms to you all the details regarding your holiday. Please ask us for copies of these international conventions if you would like to see them. If the alternative holiday is of a lower quality or cost, you may be entitled to an appropriate price reduction. Please confirm receipt of this notice of cancellation and let me know when I might expect a refund. Where hotels, extras, transport or flight options are non-refundable, in part or in full, the cost of these will be added to the cancellation charge you have to pay. Where applicable, you must pursue the airline for the compensation or other payment due to you. 4.3 Certain airfares may be non-refundable regardless of time of cancellation. Please note that infant car seats and/or childrens car booster seats are not provided for any transfers and must be taken as part of your baggage (at your own cost) and must be used for all children/infants unless they are over the age of 12 or over the height of 135 cm. These same limitations will apply to us and in an identical manner as if such limitations applied directly to us. If we refuse to do so, or if it is necessary to remedy the Failure immediately, then you may resolve the Failure yourself and request reimbursement of reasonable expenses from us. Any other revisions to the booking (i.e. We will acknowledge your complaint within 14 days and provide a full response within 28 days. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. Offer is valid for new reservations made during promotional booking period. We recommend calling Sandals customer service hotline if you need immediate assistance. Best Travel Agencies for Universal Studios, Best Ways to Get from Orlando Airport to Disney World, Best Places at Disney to Watch a Rocket Launch. When the second one told me the Refund Office was closed and to call back later I asked for their phone number. Although we make reasonable efforts to update this information, we make no representations, warranties or guarantees, whether express or implied, that this information (and the wider content on our site) is accurate, complete or up to date. As the scheduled departure may be brought forward for operational reasons you must re-check your departure time by reconfirming your flight using the manage my booking facility available with the relevant airline, 24 hours before departure. To access the mass cancellation feature, select Reservations>Reservation Update to display the Reservation Search screen. 2 BEHAVIOUR: The captain of any aircraft has absolute authority over the aircraft and passengers whilst boarding or in flight. The response: "You have to call us and we'll transfer your call". The confirmed destinations and travel dates are: All Cabins (First, Club World, World Traveller Plus and World Traveller), Antigua, Barbados, Grenada, Saint Lucia, Bahamas or Turks & Caicos. When is the Cheapest Time to Go to Disney World? Select the VM product that you want to purchase and type a quantity. If you add additional arrangements to your booking which were not included in your original booking, such additional arrangements will only be confirmed when we have sent you written confirmation that the additional arrangements have been booked. For the purposes of these Terms, personal information includes, but is not limited to: any telephone numbers, fax numbers, e-mail addresses, addresses, signatures, ID or passport copies, credit card details, personal preferences, disabilities, or any special dietary or religious requirements or any other personal information related to you or your group that may be relevant for your booking. Mailing Address: Santa Barbara Plantation, Porta Blancu. It is your responsibility to ensure that you are adequately insured. Full details will be provided locally. Bottom line, Sandals reservation agents can be awfully frustrating. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. The best way to contact Sandals is to call them directly. While we strive to always provide the latest information and details about our product offerings on this website, please be sure to check with your travel agent on any specifics that may be important to you. Flight timings are outside our control. Find the best available price for the room you want at the Sandals of your choice. Any change in the identity of the carrier(s), flight timings and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges. PLEASE READ THESE TERMS CAREFULLY. Unavoidable last minute changes to scheduled flight times can occur at any time (even after the documents have been issued). Again, I quoted a Booking Confirmation Number AND the Confirmation of Cancellation Number. Unfortunately, you can't cancel your Sandals reservation online. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description: (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending that document out (five days for tickets, such as airline tickets). The best way to contact Sandals is to call them directly. Please note that whilst we try hard to meet the needs of every individual, Sandals Regency La Toc, Sandals Grenada, Sandals Ochi and Beaches Ocho Rios are not equipped to cater for the physically challenged and therefore we do not recommend them to customers who require special assistance. Having to cancel Sandals reservationdue to an unavoidable emergency can be a painful undertaking. The Visit USA website https://esta.cbp.dhs.gov/ carries some useful background information on the ESTA. 6.3 If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel shall apply. Child or 3rd/4th adult prices may be based on the existing bedding in the hotel room. 12 TRAVEL DOCUMENTS: Confirmation Invoice and Travel Documents will be sent electronically using the email address supplied at the time of booking. Please therefore check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information. Passengers who are travelling with a Non-UK or Non-EU carrier departing from a Non-UK or Non-EU airport are not covered by the EC Regulation 261/2004: Denied Boarding, Cancellation & Delay. Please note most rooms DO NOT provide three single beds. Thanks winni, I think that's what I was thinking of! We will advise you of any significant change as soon as we are informed by the airline or main charterer. Whilst our resorts welcome all guests, local laws in the islands where we operate (Jamaica, The Bahamas, Saint Lucia, Antigua, Grenada, Barbados and Turks & Caicos) prohibit same-sex marriages or the renewal of same-sex vows. It's amazing how many times I've heard that you're likely to have more success if you call back and get another agent. Where the services are provided by the independent suppliers, we have a legal duty to exercise reasonable skill and care in making the arrangements for the independent suppliers to provide the services to you. You agree to accept that, in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your agreement to that alternative ATOL holder. The cancellation benefit only covers: Travel certificates also have some stringent conditions attached. You agree that in return for such a payment or benefit you assign absolutely to those trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us (or your credit card issuer where applicable). Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. Naturally, their customer service representatives follow a playbook that determines the response your get. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations. Depending on your vacation goals, they can also help you decide which resort brand is a better fit Sandals vs. Customer service representatives are available from 7 AM to 11 PM EST, seven days a week. A customer service representative will then be able to assist you with your inquiry. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. This is a travel forum that's mostly composed of other travelers. We can help you cancel your reservation at Sandal Resorts and get your refund. Please carefully check the Airlines website regarding the applicable baggage charges, allowances and restrictions before you travel, as fees are payable at the time of check-in and they are subject to change. Please ask us for codeshare details at the time of booking. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you. All costs incurred in obtaining such documentation must be paid by you. Pay for Wedding In order to assist you, we must be advised at time of booking of any disability and special requirements and will forward an ABTA disability checklist for you to complete and return to us. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. Earn points, be recognized, get a free week and repeat! All bookings at Beaches Turks & Caicos in a Key West Three-Bedroom and/or Four-Bedroom Villa (3KB, 3VO, 4VB, 4VO & 4VP) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. If a significant proportion of the travel services included in your holiday cannot be provided as agreed in the booking, we shall offer, at no extra cost to you, suitable alternative arrangements for the continuation of the holiday. You shall also be entitled to receive appropriate compensation from us for any damage you sustain as a result of a Failure except where the Failure is: In relation to accommodation only bookings, if we fail to exercise our duties to you with reasonable skill and care, you will be entitled to appropriate compensation for loss and damage you suffer as a result of that failure. 13 WEATHER: All parts of the world can be prone to erratic changes in weather patterns and many of the destinations featured have a tropical climate where heavy rainfall and strong winds occur. However, we will not pay you compensation where the cause of the cancellation is: If a refund is payable to you, it shall be credited to you using the same method that you used to make the original payment to us. The ESTA has replaced the I-94W and all travellers from Visa Waiver Countries only must apply for Travel Authorisation at least 72 hours in advance of their departure and must also have a machine readable passport. A. The land portion of your travel, not your airfare or other non-refundable fees. Your booking confirmation will show the latest planned flight timings. Box 1636, Pink Gin Beach. The credit card used for the initial payment will automatically be charged the balance of reservation upon due date. Special facilities can be requested but may not be guaranteed. THESE TERMS MAY AFFECT YOUR LEGAL RIGHTS. Earn points, be recognized, get a free week and repeat! RESERVATION REQUEST AT KARL LAGERFELD Available This item may be available for purchase in . Unavoidable and Extraordinary Circumstances. C. The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice. Cancel For Covered Reason: 100% refund on your flights and on unused portion of your resort stay. To do so, go to the Sandals website and look for the live chat option in the lower right corner of your screen. Are Adventures by Disney Escapes Worth It? Depending on when you cancel a Sandals reservation, you may receive part of your refund as a holiday certificate for a future trip. Such circumstances may include you or any member of your party suffering illness, injury or death through misadventure or as a result of any activity which does not form part of the contracted package arrangements. Information on aircraft type, flight routings and timings of designated flights provided at time of booking is subject to change. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. We will not make a profit from this; and. They provide helpful and hassle-free services without any charge (yes, its free). Flight timings shown by us on the Website are for guidance only and may change. After becoming a member of Sandals Select Rewards and moving into the Select level, you will be awarded 5,000 point bonus PLUS earn points from your vacations. and 27.B. 9.4 All requested changes to reservations are subject to Unique Travel's sole discretion. All flights are non-smoking. Sandals welcomes all customers and we endeavour to meet all individual needs. 6.2 Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions. They're valid for 12 months from your original date of arrival. The TSA requires passengers to provide mandatory Secure Flight Passenger Data before ticketing. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. SANDALSOnline Payment This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. NB. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. If you made your reservation while logged into your Amtrak.com account, simply log into your account and click the 'My Account' link at the top of any page. You can reach Sandals customer support by dialing 1-888-726-3257 seven days a week from 7 AM to 11 PM EST. A major change includes matters such as: In the unlikely event that we have to make a major change to your holiday, we will tell you as soon as reasonably possible. In the bill of the guests' reservation, click the gear icon and choose Cancel Bill. Sandals Resorts do not accommodate single customers. Social media may be an excellent way to follow Sandals for updates, but there are more efficient ways to reach their customer service department. Generally, if you need to cancel a vacation package, you should try to do so 30 days before the first day of your stay at Disneyland. You must provide us with the identification documents and payment details we need to complete these checks. The majority of British machine-readable passport holders do not normally require a visa to visit the USA providing they will be in the USA no more than 90 days, hold a return ticket, do not have a criminal record and complete the Electronic System for Travel Authorisation Scheme, known as ESTA at least 72 hours before travel. The phone number for Sandals Resorts is 1-888-726-3257. Box 2, Ocho Rios, Mailing Address: P.O. Cancellation charges depend on when Unique Travel receives notice of the cancellation. If you use a travel agent to plan your trip, you might have them handle the cancellation on your behalf. Airfare cannot be sold as a standalone item. Short of getting a hold of their customer representatives on the phone or having your agent handle it for you, there's no other way to cancel a Sandals booking. Package must include round-trip flights. Insurance, excursions, tours or any other products and services booked independently (Extras) that you may choose to book or pay for directly either with a third party before your holiday, or whilst you are on holiday/in the resort do not form part of your holiday provided or arranged by us. ESTA covers multiple entries and is valid for two years. The Guest will be required to SIGN AND ASSENT to the above USE OF COURTESY VEHICLE AGREEMENT at hotel check-in by electronic means (e.g., iPad) and signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. A Sandals representative can answer any questions you have and help resolve any issues you may be having regarding new or existing reservations. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. In relation to ATOL protected flight-only sales or flight-inclusive package holidays, money accepted by our agent from you is held by the agent on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agents obligation to pay it to us for so long as we do not fail. RBT. By signing below, undersigned guest(s) acknowledges that a different room without a balcony infinity pool is readily available for undersigned guest(s) and that he/she/they have declined such alternative accommodation. Select the reservations that you want to refund and select Exchange. 17 resorts on the Caribbean's best beaches. Enjoy no change fees on all Southwest reservations. We strongly recommend that you contact the airline direct, however, such requests cannot be guaranteed. When it comes to dining and dietary concerns, youll want to be sure that youre concerns are taken seriously. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We will arrange for you to receive the services that make up the holiday that you choose and that we confirm. Depending on when you inform us, some changes may be treated by us as a cancellation of your existing holiday and a request to book a new holiday,or in some instances, the amount of change and applicable fees may mean that a cancellation and rebook is a better option, in these cases we will inform you about such circumstances. of this Contract, the Guest will be required DURING THE HOTEL CHECK-IN PROCESS UPON ARRIVAL, to separately and specifically sign and assent to the Forum Selection and Choice of Law provisions. 11 PASSPORTS & VISA REQUIREMENTS: It is the passengers responsibility to be in possession of a valid machine readable passport and/or visa if required. Thank you. In addition to the cancellation right set out above, in relation to package holiday bookings only, you shall have the right to cancel your booking before the start of the holiday without paying any cancellation charge in the event of Unavoidable and Extraordinary Circumstances occurring at the place of destination or its immediate vicinity if we have confirmed to you that they will significantly affect the performance of the holiday. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline.

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